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Astraa Help & FAQ

Frequently Asked Questions

Everything you need to know about getting started, the tools, billing, and support. Still stuck? Email [email protected].

Getting Started

How do I access my tools after I buy?

After your payment is confirmed, you'll see your passkey on the confirmation screen. Save it somewhere safe — it's your login. Then go to Astraa Space in the top menu and sign in with your email and passkey.

What's included in my plan?

Each plan gives you full access to the tool(s) you purchased, plus Astraa Expense included free. Bundles unlock several tools together at a lower price. You'll see exactly what's included before you pay.

Can I cancel anytime?

Yes. All plans are month-to-month with no contracts. Cancel whenever you like — you keep access through the period you've paid for.

The Tools

Astraa Estimator

Create clean, professional construction estimates and quotes in minutes, using BC-calibrated rates you can edit. Generate quote and project documents ready to hand to your client.

Astraa Finance

Track your income, expenses, and invoices in one place, see your profit at a glance, and export what you need. A simple payroll template is included too.

Astraa Business

Manage your projects, tasks, leads (CRM), marketing, and team — all from one clean workspace. Built to work for any business, not just construction.

Astraa Expense (included free)

Log and categorize your business expenses, see totals and monthly summaries, and send them straight into Finance. Included free with every plan.

Billing & Pricing

What currency are prices in?

Everything is in Canadian dollars (CAD). No U.S. pricing, no exchange-rate surprises — Astraa is built in BC and priced for Canadian businesses.

Do you charge GST or PST?

No. We don't add GST/PST to your subscription. On your own quotes and invoices, you can turn tax on and enter your numbers if you're registered — or leave it off if you're not.

I forgot my passkey — what do I do?

No problem. Email [email protected] from your account email and we'll reset it and send you a new one.

Support

How do I get help?

Email [email protected] for anything — tools, accounts, or troubleshooting. We typically reply within one business day.

Where do I log in?

Click Astraa Space in the top menu, then sign in with your email and passkey. That's your home for all the tools on your account.

Do you offer custom packages?

Yes — for larger teams or specific needs, visit Custom Packages or email [email protected] and we'll tailor a plan for you.

Plan Changes & Cancellation

Upgrading is easy & fair

Within 25 days of your purchase, moving to a higher plan or adding tools only costs the difference — you never pay twice for what you already have. All your work carries over automatically. Just email us.

Need to downgrade?

Within 15 days, if your needs change, email us and we'll work with you. We don't do cash refunds, but any difference becomes account credit toward your next payment or add-ons (like extra approvals — $10 for 10). We handle each request personally to keep it fair for your situation.

Leave anytime

You can cancel whenever you like — no questions, no hassle, we'll never hold you back. We'll simply ask for a little feedback on how we can improve, so we can earn your business again down the road.

To change, upgrade, downgrade, or cancel your plan, just email [email protected] — we're happy to help.