Astraa Systems
Connected business tools
Open Workspace
Astraa Support

FAQ, support, and troubleshooting for Astraa products.

Get help with Workspace access, Estimator, Finance, Expense, Operations, pricing, trials, custom packages, and coming soon tools.

Support options.

Use the FAQ resources, contact Astraa, or prepare for future phone support.

FAQ / Support Assistant

What is this support area? This page helps public visitors understand Astraa tools, pricing, trial access, and support paths.
Can the support assistant fix account issues? Not yet. Deeper account actions should happen inside Workspace or through direct support.
Where should customers ask for help? Use the Contact page for custom packages, onboarding, account access, and troubleshooting requests.
Contact Support

Phone support

Phone support is planned, but should not be published until the phone number, routing, privacy language, and escalation flow are ready.

Support phone: Coming soon. Future phone support should connect callers to a support assistant and provide a clear path to direct contact when needed.

Astraa Estimator

Basic$39.99 CAD/month with 30 estimates per month.
Professional$99.99 CAD/month with 120 estimates per month.
Extra estimatesBasic and Professional can add $10 CAD packs for 10 additional estimates.

Finance, Expense, and Operations

FinanceSupports planning visibility for budgets, cashflow direction, receivables, payables, and summaries.
ExpenseBonus Workspace tool for expense tracking and summaries.
OperationsSupports actions, owners, priorities, statuses, blockers, and follow-up workflows.
Support

How Astraa support can help

Astraa support is here to help businesses understand tools, pricing, packages, trial access, and controlled Workspace setup. Public marketing access is moving forward carefully while paid customer SaaS access remains controlled until production authentication, managed database, deployment secrets, and deployed payment regression are complete.

Tool and package questions

Ask which Astraa tools fit your business stage, team size, or workflow.

  • Estimator, Finance, and Operations guidance
  • Business, contractor, franchise, and non-profit packages
  • Custom package discussions

Pricing and plan help

Use support to clarify launch pricing, package fit, and upgrade paths.

  • Estimator Basic and Professional
  • Finance Basic, Professional, Personal, and Non-Profit
  • Operations Basic, Professional, Plus, and Custom

Access and trial questions

Customer access is introduced carefully while the production foundation is completed.

  • Trial/access interest
  • Workspace account questions
  • Controlled onboarding and package requests

Current access status

Astraa’s public website can move through marketing visibility, but broad paid customer SaaS onboarding is not open yet. Production authentication, managed database setup, secure deployment secrets, host/TLS configuration, and deployed Moneris regression remain required before broad paid access.

What to include when contacting support

  • Your business or organization type
  • Which tools you are interested in
  • Team size or number of users
  • Whether you need a standard plan or custom package
  • Any contractor, franchise, non-profit, or multi-location needs

Best fit examples

  • Small business: Estimator or Finance Basic
  • Growing team: Professional plans or Business Professional bundle
  • Contractor team: Contractor Professional package
  • Franchise or multi-location team: Custom Suite

Responsible launch approach

Astraa is being launched carefully: public website first, controlled access next, and broad paid SaaS onboarding only after production systems are fully proven.

Can I use Astraa right now? You can review the public website, pricing, and tools. Customer tool access is controlled while production systems continue through final hardening.
Which tools are available in pricing? Estimator, Finance, and Operations now have visible launch pricing. Custom packages are available for contractors, franchises, non-profits, and special setups.
Is paid SaaS onboarding fully open? Not yet. Broad paid SaaS access remains blocked until production auth, managed database, deployed secrets, host/TLS, and deployed payment regression are complete.
How do I ask for a custom package? Contact Astraa with your business type, team size, desired tools, and any contractor, franchise, non-profit, or multi-location requirements.
Does Astraa support non-profits? Yes. Finance Non-Profit pricing is available, and very new low-budget non-profits can request additional startup discount review.
Does Astraa support contractors and field teams? Yes. Operations and Contractor Professional packages are designed for teams that need estimating, finance, scheduling, coordination, and field workflow visibility.
Start with a paid plan

Trial is available — but paid onboarding gets Astraa working for your business faster.

Astraa is built for businesses that want practical tools for estimating, finance, operations, and workspace coordination. You can request trial access for evaluation, or ask Astraa to help choose the right paid plan or package for your business.

Request paid onboarding View pricing Ask Astraa first
Paid plan request Choose Estimator, Finance, Operations, or a package and request setup guidance.
Controlled trial Trial access is available for evaluation, but customer access is introduced carefully.
Custom packages Contractors, franchises, non-profits, and multi-location teams can request a custom setup.
Astraa Support Concierge This is not a bot. Send your question to Astraa support or request onboarding help.

Ask about tools, pricing, packages, onboarding, or controlled access. Please do not send passwords or payment card details here.

Request a call
Digital phone support is being prepared. Until a support number is connected, use the request form or call request option.