Terms of Use

Terms of Use

Last updated: June 17, 2026

1. Agreement

These Terms of Use govern access to and use of the Astraa Systems website, Astraa Workspace, demos, trial access, paid packages, and related services. By using Astraa, you agree to these Terms.

2. Eligibility and authority

You may use Astraa only if you can enter into a legally binding agreement. If you use Astraa for a business, non-profit, contractor group, franchise, or organization, you represent that you have authority to bind that organization.

3. Website and Workspace use

You must use Astraa lawfully and must not attempt unauthorized access, interfere with service operation, bypass access controls, misuse trial limits, submit malicious content, reverse engineer tools, or use Astraa to violate laws or third-party rights.

4. Astraa Workspace

Astraa Workspace is the client portal for trial and paid users. A Workspace may include one or more tools depending on the trial, package, payment status, customer type, internal approval, or custom setup.

5. Tool outputs are for planning and support

Astraa outputs are provided for business planning, workflow organization, operational visibility, internal review, and informational use. Unless expressly agreed in writing, outputs are not legal, tax, accounting, investment, financing, engineering, HR, compliance, or other professional advice.

6. Estimator disclaimer

Astraa Estimator provides planning-grade outputs based on user inputs and assumptions. Outputs are not guaranteed final costs, bids, contracts, or professional quantity opinions. Users must verify all inputs, assumptions, rates, scope, and final numbers before relying on them.

7. Finance and Expense disclaimer

Astraa Finance and Astraa Expense provide visibility and organization support. They do not replace accounting, bookkeeping, tax filing, audit review, legal review, investment advice, financing advice, or professional financial review.

8. Operations disclaimer

Astraa Operations supports workflow visibility, task tracking, ownership, priorities, status, and follow-up. It does not replace HR, legal, compliance, safety, employment, regulatory, or enterprise resource planning systems.

9. Coming soon and preview tools

Tools described as “Coming Soon,” “Preview,” “Planned,” or similar are not guaranteed to launch by any specific date or with any specific scope, pricing, or package inclusion. Astraa may add, remove, rename, delay, or modify tools.

10. Internal systems and supporting technology

Astraa may use internal software systems, automation, routing layers, analytical components, AI-assisted processes, and supporting technologies to provide, process, generate, route, secure, or improve Workspace functionality and tool outputs. Public tool names are customer-facing labels and may not describe the full internal technical implementation.

11. Accounts and access responsibility

Users are responsible for account accuracy, protecting login details, preventing unauthorized access, and promptly notifying Astraa of suspected misuse. Astraa may suspend or restrict access for misuse, non-payment, security risk, or violation of these Terms.

12. Payments, pricing, and packages

Paid access may require payment through a third-party payment provider. Users agree to the pricing and package terms shown at checkout, on the pricing page, in an invoice, or in a written agreement. Astraa may change packages or pricing for future purchases or renewals.

13. No drip pricing intention

Astraa aims to present package prices and required charges clearly. Taxes, payment processor rules, custom setup, optional add-ons, or special services may affect final amounts where disclosed.

14. Refunds and cancellations

Refunds and cancellations depend on the package, service status, setup work completed, payment processor rules, and applicable written terms. Custom setup, onboarding, integration, or consulting work may be non-refundable once started unless otherwise agreed in writing.

15. Customer data and user content

Users remain responsible for information they submit. By submitting information, users authorize Astraa to process it as needed to provide tools, support, security, billing, and related services.

16. Intellectual property

Astraa Systems, Astraa Workspace, tool names, software, website content, layouts, workflows, documentation, and related materials are owned by Astraa or its licensors. Users may not copy, resell, reproduce, modify, reverse engineer, or create derivative works except as expressly permitted.

17. Service availability

Astraa may experience downtime, errors, maintenance, interruptions, data loss, or feature changes. Astraa does not guarantee uninterrupted or error-free service.

18. No warranties

Astraa is provided on an “as is” and “as available” basis unless otherwise agreed in writing. Astraa does not guarantee that outputs will be accurate, complete, suitable for every purpose, uninterrupted, or error-free.

19. Limitation of liability

To the maximum extent permitted by law, Astraa is not liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost revenue, lost data, business interruption, or loss of goodwill. Astraa’s total liability is limited to the amount paid to Astraa for the applicable service giving rise to the claim, unless a different limit is required by law.

20. Indemnity

Users agree to indemnify Astraa from claims, losses, costs, or liabilities arising from user misuse, violation of these Terms, unauthorized use, user-submitted information, violation of law, or business decisions made using Astraa outputs.

21. Governing law

These Terms are governed by the laws of British Columbia and applicable laws of Canada.

22. Changes

Astraa may update these Terms. Continued use after updates are posted means you accept the updated Terms.

23. Contact

Questions can be sent to: [email protected]